Australian Financial Complaints Authority

About AFCA           Apply for membership


1800 931 678

Members 1300 56 55 62

[email protected]

GPO Box 3 Melbourne VIC 3001

Licensees click here to apply for membership
Authorised representatives click here to apply for membership

Application fees
Licensees pay a $165 membership application fee and a base levy (see table below). In future years, your base levy is based on the size of your business. Estimate your future base levies using this calculator. Credit representatives pay a $55 membership application fee only. Application fees cover AFCL membership to 30 June 2018. Payments are processed through Westpac's PayWay secure server using 128-bit SSL encryption.

Table of AFCL membership application fees

After your membership application is accepted (please allow 5-7 days) we will provide you with details of additional fees which will apply for any disputes handled by the Financial Ombudsman Service scheme (operated by AFCL) in accordance with its Terms of Reference. For more details email [email protected] or call 1300 56 55 62.

Membership arrangements for superannuation trustees
As part of the interim funding arrangements for AFCA, there will be separate and appropriate arrangements for the funding of superannuation disputes. AFCA will be consulting on its interim funding model later this year. If you are a superannuation trustee or other superannuation entity enquiring about AFCA membership, please email [email protected] or call 1300 56 55 62.

Membership arrangements for the CIO
If you have an enquiry about your current membership, please contact the CIO. For enquires about membership of AFCA after 21 September, please email [email protected] or call 1300 56 55 62.

Refund policy
Application fees are non-refundable. Base levy fees are refundable if your membership application is not accepted.